Terms & conditions

Headway - the brain injury association Helpline: 0808 800 2244

Headway Logo

Online giving

All donations made through this website will be used to support Headway – the brain injury association (Charity No 1025852/SC039992) and our UK-wide services. 

User conduct

You must at all times use the website and its associated services in a responsible and legal manner.

You must not upload offensive, obscene, racist, defamatory, misleading or deceptive content, including photographs, on to the website or its associated services. We do not actively edit tribute pages but reserve the right to remove or edit any content posted on the website or its associated services at our discretion and without notice, regardless of whether or not it is, in the opinion of any third party, offensive, obscene, racist, defamatory, misleading, deceptive or otherwise inappropriate. If you notice any such content, please email us at website@headway.org.uk

If you build a tribute page on the website, you must ensure that any information you provide to the public is accurate and not misleading. It is your responsibility to ensure that the content you are uploading on your page, in particular the picture(s), photograph(s) and any video(s), is not copyright-protected. If it is, you must obtain the copyright owner's written consent to use it. Headway – the brain injury association reserves the right to remove any pictures, photographs, videos or copy from personal tribute pages, at its sole discretion and without notice if their copyright status is in any doubt. If you suspect a breach of copyright on the website, please email us at website@headway.org.uk

Headway information

Place of registration/office address:

Bradbury House
190 Bagnall Road
Old Basford

Headway - the brain injury association is registered with the Charity Commission for England and Wales (Charity No 1025852) and the Office of the Scottish Charity Regulator (Charity No SC 039992). Headway - the brain injury association is a company limited by guarantee registered in England number 2346893.


All material accessible on this website is protected by copyright. You may view website pages on screen and may print or download extracts of them for your own personal use or for use by others within your organisation.
You may supply a copy of any such extract to any third party provided that:

(a) the extract is for their own personal use;
(b) the extract is not supplied as part of or incorporated in another work, website or publication;
(c) the extract is not supplied either directly or indirectly in return for commercial gain; and
(d) the third party is made aware that the source of the copy is this Website and that these terms and conditions apply equally to them.

No part of this website may be reproduced, transmitted to, or stored on any other website or in any other form of electronic medium without our express written consent.

Availability of the website 

We will use our reasonable endeavours to provide you with a prompt and continuing service. We do not, however, warrant that the service it provides will continue uninterrupted or without delay or that it will remain unchanged. In particular we reserve the right to bring the website down as and when necessary for the purposes of maintenance.

Content of the website

Whilst we will use our reasonable endeavours to ensure that the information contained in the website is correct and reliable, no warranty, either express or implied, is given as to the accuracy or completeness of that information.

The website contains hypertext links to a number of websites owned, operated and controlled by third parties. We have has no control over or proprietary interest in any of these websites and, as such, make no warranties with regard to the quality, security, accuracy or any other aspect of such sites, and exclude any and all liability arising from use of the same.

The website contains content and services ("Third Party Services") owned, operated, controlled or provided by third party service providers ("TSPs") and not by us. Where appropriate the provision of any Third Party Services to you by any TSP shall be on the terms and conditions of the relevant TSP. It is your responsibility to make yourself aware of such terms and conditions. We exclude any and all liability arising from the provision of any Third Party Services to you by any TSP and your only remedy for failure to provide such Third Party Services is against the relevant TSP.


While every effort is made to ensure that any enquiry you submit is dealt with promptly, we cannot guarantee that your query will always be dealt with within the timescale you require. If your enquiry is submitted to a TSP then we will not necessarily read or see your enquiry. We cannot guarantee complete confidentiality and recommend that you do not include sensitive information, or information which could be classed as a trade secret, via the internet.